HELP Emergency Traveler Assistance System [Training System]
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Information Logistics, Inc. ("ILOG," "we," "us," or "our") operates a Two-Factor Authentication (2FA) SMS service that delivers one-time passcodes (OTPs) and account verification codes to IRIS / HELP platform users. This Privacy Policy describes how we collect, use, and protect your personal information in connection with this specific SMS program only. It does not govern the HELP Alerts short code program or any other ILOG products or services.
For IRIS/ HELP Alerts short code SMS privacy terms, please see our HELP Alerts Privacy Policy (helpi2.com/privacy). For the full Terms and Conditions governing this 2FA program, please see helpi2.com/tc2fa.
When you register for a HELP account and enable SMS-based two-factor authentication, we collect the following information:
Mobile phone number — provided by you during account registration, used solely to deliver authentication and security verification codes.
Authentication event data — basic records of when authentication codes are requested and delivered, used for security auditing and fraud prevention.
Device and usage information — basic information about your device, used for security monitoring and service reliability.
We do not collect location data in connection with this 2FA SMS program.
We use the information we collect solely to operate the HELP 2FA SMS program, including to:
Deliver one-time passcodes and account verification codes to your registered mobile phone number.
Verify your identity when you log in to or access your HELP account.
Detect and prevent unauthorized account access and fraudulent activity.
Maintain records of authentication activity for security purposes.
Comply with legal obligations.
We do not use your mobile phone number from this program for marketing, promotional communications, or any purpose unrelated to account security.
Your information is shared only as described below:
Wireless carriers — your phone number is shared with carriers as necessary to deliver SMS messages to your device.
Service providers — we may share information with third-party vendors who assist us in operating the authentication service (e.g., SMS delivery platforms), subject to confidentiality obligations.
Legal requirements — we may disclose information if required by law or compelled by a court of competent jurisdiction.
ILOG does not sell, rent, or lease your personal information, including your mobile phone number, to any third party. Your phone number from this 2FA program is not shared with AGENCIES or other parties and is not used for marketing purposes.
By providing your mobile phone number during HELP account registration, you consent to receive SMS-based authentication and security verification messages from ILOG. These messages are transactional in nature and are sent only in response to your own account activity. Message and data rates may apply. Message frequency varies based on your login and verification activity.
You may opt out of SMS-based authentication at any time by texting STOP to the sending number. You will receive a final confirmation message, and no further authentication SMS messages will be sent. Please note that opting out of this service will disable SMS-based two-factor authentication for your HELP account, which may affect your ability to log in if no alternative verification method is configured. Contact support before opting out if you have questions.
Text HELP or INFO to the sending number at any time to receive support contact information.
This service uses only secure HTTPS communication with SSL encryption to protect data transmitted between your device and our servers. One-time passcodes are time-limited and expire shortly after delivery. We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.
Your mobile phone number is retained for as long as your HELP account is active or as required by law. Authentication event logs are retained for security auditing purposes in accordance with our data retention policy. If you opt out of SMS authentication, your phone number is retained in our suppression list to honor your opt-out preference.
ILOG reserves the right to modify this Privacy Policy at any time, in its sole discretion. Changes will be effective immediately upon posting. Your continued use of the HELP 2FA SMS service after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
For emergencies dial 911. For questions about this Privacy Policy or the HELP 2FA SMS program, please contact us at:
ILOG Privacy
Information Logistics Inc.
1415 Route 70 E, Suite 201
Cherry Hill, NJ 08034
support@ilogcorp.com
Privacy Policy updated August 2026. — This policy covers the HELP Two-Factor Authentication (2FA) SMS program only. For HELP Alerts short code SMS privacy terms, see helpi2.com/privacy.
