HELP Emergency Traveler Assistance System [Training System]
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This page is for technical assistance. If you have an emergency, dial 911. |
The IRIS (Incident Response and Information System) Two-Factor Authentication (2FA) SMS service enables Information Logistics (ILOG) to send one-time passcodes (OTPs) and account verification codes to registered users via text message. These messages are sent solely to verify users' identities and protect the security of users' IRIS (also known as HELP Alerts) accounts. They are not marketing or promotional messages. Messages are sent only to users who have opted in by adding their phone number to their account and initiating a login or security check.
Messages are transmitted from a 10-digit long code (10DLC) registered with U.S. wireless carriers under the ILOG brand. While ILOG will at all times attempt to deliver authentication messages promptly, delivery is subject to your carrier’s network conditions and cannot be guaranteed. Use of this service is voluntary; however, opting out may affect your ability to access your account.
When using this service, we will send text messages to your mobile phone containing one-time passcodes or account verification codes. These messages are triggered solely by your own account activity, such as login attempts or security verifications.
By providing your mobile phone number during IRIS/ HELP account registration, you consent to receive SMS-based authentication and account security messages from ILOG. The following disclosure is presented at the point of phone number collection and is incorporated into these Terms:
By providing your phone number and completing registration, you consent to receive one-time transactional security codes via SMS from HELP by ILOG. Message and data rates may apply. Message frequency varies based on your account activity. Reply STOP to opt out. Reply HELP for assistance.
Consent is not a condition of purchasing or using any HELP service. Carriers are not liable for delayed or undelivered messages.
You can opt out of this service at any time by texting STOP to the sending number. You will receive a final confirmation message, and no further authentication SMS messages will be sent. Please note that disabling SMS-based 2FA may affect your ability to log in to your HELP account if no alternative verification method is configured. Contact support before opting out if you have questions.
The following keywords are accepted and honored at any time (not case-sensitive): STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. Reply HELP or INFO at any time to receive support contact information.
The following responses will be automatically sent upon receipt of the corresponding keyword:
STOP: "IRIS: You have opted out of all services. There will be no more msgs. Info at helpi2.com/tc2fa".
HELP: "IRIS: Visit helpi2.com/tc2fa for info. Reply STOP to cancel. Msg&Data Rates may apply."
For full details on how we collect, use, and protect your information in connection with this SMS program, please see our Privacy Policy helpi2.com/privacy2fa.
You acknowledge and agree to the following with respect to use of Electronic Communications through this service:
You will not use any Electronic Communication for any purpose that is unlawful, abusive, harassing, libelous, defamatory, obscene, or otherwise objectionable.
You may not knowingly restrict or inhibit any other user from using the Service.
You may not impersonate any other person or entity, or misrepresent your affiliation with any other person or entity.
You may not knowingly post or transmit any information or software which contains a virus, trojan horse, worm or other harmful component.
You will not in any way express or imply that any opinions contained in your Electronic Communications are endorsed by ILOG.
You may not use the Service in any way for sending Spam. Spam is defined here as unsolicited communications sent in bulk.
You may use the Service only for lawful purposes and in accordance with this acceptable use policy. Without limiting the foregoing, you agree not to:
Use the Service in any way that violates any applicable federal, state, local or international law or regulation.
Use the Service for the purpose of exploiting, harming or attempting to exploit or harm minors in any way.
Use the Service to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam" or any other similar solicitation.
Impersonate or attempt to impersonate ILOG, an ILOG employee, another user or any other person or entity.
Use the Service in any manner that could disrupt, disable, overburden, damage, or impair the Service or servers or networks connected to the Service.
Use any robot, spider or other automatic device, process or means to access the Service for any purpose.
Use any device, software or routine, including but not limited to any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer or database connected to the Service.
Attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures.
Otherwise attempt to interfere with the proper working of the Service.
Any information which is kept in ILOG custody is kept confidential and ILOG will take reasonable and appropriate steps to protect such information from unauthorized use or disclosure, unless compelled to do so by a court of competent jurisdiction. ILOG does not sell, rent or lease information to third parties.
ILOG welcomes your comments regarding these Terms and Conditions or the Service generally. Comments or questions may be directed to:
ILOG Privacy
1415 Route 70 E, Suite 201
Cherry Hill, NJ 08034
We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, or any warranty that the SMS authentication service will be error-free, that access thereto will be uninterrupted, or that messages will be delivered without delay. THIS SERVICE IS NOT INTENDED TO BE USED AS THE SOLE MEANS OF ACCOUNT SECURITY AND SHOULD BE USED AS ONE COMPONENT OF AN OVERALL SECURITY STRATEGY ONLY.
ILOG and AGENCIES will not be liable for any damages that users may incur, including special, indirect, incidental or consequential damages arising from delayed, undelivered, or intercepted authentication messages or any other aspect of this SMS service.
Any controversy or claim arising out of or relating to the use of the services provided by ILOG as described herein shall be settled by binding arbitration held in Camden County, New Jersey.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of New Jersey.
If any user becomes aware of any content or activity that violates these Terms and Conditions, the user should report it by contacting ILOG at the address or email below. ILOG reserves the right to investigate any reported violation and take appropriate action, including termination of service access.
ILOG reserves the right to modify these Terms and Conditions from time-to-time, in its sole discretion, and such modification shall be effective immediately upon posting on this page. Your continued use of the SMS authentication service after any modifications constitutes your acceptance of the new terms.
For emergencies dial 911. For more information or help with this service, please email us at support@ilogcorp.com or visit helpi2.com.
Terms & Conditions updated August 2026. This page covers the HELP Two-Factor Authentication (2FA) SMS program only. For HELP Alerts short code SMS terms, see helpi2.com/tc. For our 2FA Privacy Policy, see helpi2.com/privacy2fa.
